Safe Banking for Consumers

At Nelnet Bank, your security is our priority. We’re committed to helping you protect your personal and financial information in today’s digital world—so you can bank with confidence.

Online and Mobile Security

We use advanced encryption technology and multi-factor authentication to help safeguard your accounts. Always log in through our official website or mobile app and avoid using public Wi-Fi when accessing your accounts.

Protecting Personal Information

Keep your information safe by never sharing your passwords or account numbers via email, text, or phone—unless you initiated the contact. Remember: Legitimate organizations will never ask for this information unexpectedly.

Fraud and Scam Awareness

Stay alert for phishing emails, scam calls, or messages that pressure you to act quickly. If something doesn’t feel right, trust your instincts, and contact us directly.

Your Role Matters

Small actions make a big difference. Keep your contact information up to date, review your account statements regularly, and notify us immediately if you spot anything suspicious. We’re here to help.

At Nelnet Bank, we’re more than your financial partner—we’re your security partner.