Paying for College / Debt Relief, Life & Career

Your Credit Report: Hard Inquiry vs. Soft Inquiry – What’s the Difference?

When it comes to your credit, you may have heard the terms “hard credit check” or “soft credit check” – but what do they mean?

Soft Credit Check

When potential creditors request your credit report, they may use a soft check or inquiry. This type of inquiry provides a basic check of your credit score. A soft credit check will generally not have a negative impact on your credit score.

For an example of a soft inquiry, say you received a pre-qualified offer for student loan refinancing in the mail from a company like Nelnet Bank. Before you received those offers, the lender likely pre-screened your credit with a soft check. Nelnet Bank uses soft credit checks to see if you meet the minimum criteria for refinancing and find out what rates you qualify for.

Soft checks are also done by employers, insurance companies, landlords, and utility companies. They do soft checks on your credit report to understand how responsible you are with your finances. These organizations use your credit score and history to determine the likelihood that you’ll pay on time. This type of information can sometimes factor into whether you’ll have to pay a deposit for utility services.

Hard Credit Check

A hard credit check or inquiry is different than a soft check as it may have an impact on your credit score.

A hard credit check is usually triggered by your active request (i.e., application) for a loan or extension of credit. When you apply for a student loan or another type of loan, the creditor checks your credit report to evaluate your eligibility. With a hard credit inquiry, the lender looks at your credit report in much more depth to determine your creditworthiness before granting or denying you that loan.

Hard credit checks are often done by mortgage lenders, auto lenders, student loan companies, and credit card companies. These types of credit checks may have an impact on your credit score because they show you are actively seeking new credit. While a hard check usually has a limited impact on your credit score, its impact depends on your individual circumstances and the credit scoring model used by the consumer reporting agency.

If you’re considering refinancing your student loans, Nelnet Bank can identify the best rate you qualify for using a soft credit check and we’ll only trigger a hard check when you’re ready to accept the loan.

Credit Score Tip: When you’re looking for a loan pre-qualification or a rate quote, make sure to read the fine print to find out what type of initial check the lender will make on your credit report. Just remember that once you formally apply for the loan, the creditor needs to make a hard credit inquiry and review your credit score and history in much greater detail.


Nelnet Bank does not provide legal, investment, tax, or financial advice. This page and the information contained herein is for informational purposes only. This content is not meant to address the circumstances of any particular individual. Nothing contained in this article constitutes a recommendation or endorsement by Nelnet Bank. For specific advice about your unique circumstances, consult with a qualified professional.

From time to time, articles may provide hyperlinks to web pages operated by third parties. When you click on these hyperlinks, you will be leaving Nelnet Bank’s website. Nelnet Bank has no control over such sites or their content, and is not responsible or liable for any such site or content. Nelnet Bank does not endorse or recommend the contents of the third-party sites. Your use of a third party website is subject to their terms of use and privacy policy.

Have Questions?

We're always here to help and answer questions.

Discover more from the Learning Center

Get all the insights you need as you navigate your path through college and beyond. The following topics cover the most critical topics when it comes to student loans.