Nelnet Bank Privacy Center

Effective Date: November 1, 2020

Online Privacy Policy

Continue reading below to learn about our privacy practices that apply to users of our website and app in the U.S..

Nelnet Bank operates the Nelnet Bank mobile app(s) and This Privacy Policy informs you of our policies and procedures regarding the collection, use, and disclosure of personal information we receive from users of the website and mobile app(s). This policy applies to visitors of the website from the U.S. This policy does not apply to information provided to any third-party service provider(s) related to or whose services are incorporated into the website; information you provide to third parties is controlled by their respective privacy policies.

We are committed to providing a useful and enjoyable online experience. This policy explains our collection and use practices regarding consumer information, including how and what we share with our related companies and with unrelated entities. Protecting your privacy is important to Nelnet Bank and our employees. We want you to understand what information we collect and how we use it.

This policy is subject to change from time to time, so be sure to check back occasionally to ensure you’ve read the most current version. It is effective as of the date listed above and applies to our services that link to this policy. Even if you read and/or agreed to a prior privacy statement, you need to review this updated version. We reserve the right at any time, and in our sole discretion, to change or modify this Online Privacy Policy. If any such changes or modifications are made, we will update the “Effective Date” appearing at the top of this web page. These changes or modifications are effective immediately upon posting to the website, and supersede any prior versions of this policy.

This policy governs the privacy policies of this website or the Nelnet Bank mobile app(s) only. Other divisions, affiliates, and subsidiaries of Nelnet Bank list their privacy practices on their respective websites.

We do not sell personal information to third parties. All personal information collected is used by us or our affiliates to perform services, inform you of our products and services, comply with laws or carry out internal functions. If you are a California Resident and you would like to inquire about what type of personal information has been collected about you please email

If you become an inactive user, we will continue to adhere to the privacy policies and practices described in this policy.

  • Our Security Procedures

    We implement reasonable and appropriate physical, procedural, and electronic safeguards to protect your information.

    To access information and send email via the website, you will need a browser that supports the use of Secure Sockets Layer. This encryption technology helps ensure the authenticity of your online sessions and secures data transmitted over the public Internet.

    Nelnet Bank takes careful steps to safeguard customer information. We restrict access to your personal and account information to employees who need to know the information to provide services or product offerings to you, and we regularly train our employees on privacy, information security, and their obligation to protect your information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards to guard your Nonpublic Personal Information (NPI) and Personally Identifiable Information (PII), and we regularly test those safeguards to maintain the appropriate levels of protection.

    You can help safeguard your NPI and PII by taking a few simple precautions. Protect your account numbers, passwords, and customer access numbers. Never disclose confidential information to unknown callers. You should always use a secure browser and current virus detection software, and never open email from unknown sources.

  • Children’s Privacy

    The website is not directed to children under age 13. We do not knowingly collect, maintain, or use PII from children under age 13. If a parent or guardian becomes aware that his or her child has provided us PII without their consent, he or she should contact us using the information in the How to Contact Us section. If we confirm we collected such information, we will take all reasonable measures to delete that information from our system as soon as possible.

  • How to Contact Us

    If you have any questions about this policy, please contact us by email or regular mail at the following address:

    Nelnet Bank
    P.O. Box 82522
    Lincoln, NE 68501-2522
    Phone: 888.446.4190

For Borrowers

Nelnet Bank Borrowers

This Privacy Notice for Nelnet Bank loans details our privacy practices with our affiliates and other third parties, and will help you understand how information is shared and the choices you have regarding your information. Please note that while Nelnet Bank affiliates offer services related to education, including tuition management, payment administration and processing, financial needs assessment, online application and enrollment, and related software regarding student loans, this notice affects only your Nelnet Bank loans. If you have loans or products with other Nelnet affiliates, those affiliates will provide you with their own privacy notice. You should contact those affiliates if you wish to opt out of their sharing practices.

For your Nelnet Bank loans, please complete our online Privacy Options Form to opt out of sharing certain information with our affiliates or nonaffiliated third parties.


State Privacy Information

  • The California Consumer Protection Act (CCPA) provides California Residents with specific rights regarding their personal information. This section describes how we treat your personal information in light of the CCPA. As stated above we do not disclose nonpublic personal information about you to nonaffiliated third parties. We do not sell your personal information, and only use your personal information for the following reasons:

    • Provide consumer services.
    • Comply with the law.
    • Carry out internal functions.

    We do not sell personal information to third parties. All personal information collected is used by us or our affiliates to perform services, comply with laws or carry out internal functions. We will automatically manage accounts with California addresses as if the account holder has directed us not to share with non-affiliates unless it is for these purposes. If you are a California Resident and you would like to inquire about what type of personal information has been collected about you please email

  • We will not disclose nonpublic personal financial information about you other than as permitted by law unless you authorize us to make that disclosure. Your authorization must be in writing or, if you agree, in electronic form. If you wish to authorize us to disclose your nonpublic personal financial information to nonaffiliated third parties, you may notify us at the address found under the “How to Contact Us” section.

Nelnet Bank Privacy Notice

Read our privacy notice, which describes the practices of Nelnet Bank, regarding the sharing of customer information with affiliates and nonaffiliated third-parties.

Review the Nelnet Bank Privacy Notice